User Terms & Conditions

Last Updated: March 3, 2026

1. Service Description

spotin operates as an online marketplace platform connecting users ("Customers") with professional studio spaces ("Studios") for hourly, daily, weekly, or monthly rentals. spotin acts as a facilitator and is not the owner or operator of the Studios listed on the platform.

2. User Accounts & Registration

2.1 Account Creation

To make bookings, you may be required to create an account by providing accurate, current, and complete information including your name, email address, and phone number.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. Notify us immediately of any unauthorized use.

3. Bookings & Payments

3.1 Booking Process

• All bookings are subject to studio availability at the time of confirmation
• Hourly bookings can be made for 1-8 hours
• Weekly passes provide 10 hours valid for 7 days at 10% discount
• Monthly passes provide 40 hours valid for 30 days at 20% discount

3.2 Payment Terms

• Full payment is required at the time of booking
• Payment can be made via credit card, debit card, UPI, or net banking
• All prices are in Indian Rupees (INR) and include applicable taxes
• spotin charges a service fee included in the displayed price

3.3 Pricing

Studio hourly rates vary from ₹299 to ₹699 per hour depending on location, equipment, and amenities. Pass pricing is calculated based on the studio's hourly rate with applicable discounts.

4. Cancellation & Refund Policy

4.1 Cancellation by Customer

• 48+ hours before booking: 100% refund (minus 2% payment gateway charges)
• 24-48 hours before booking: 50% refund
• Less than 24 hours before booking: No refund

4.2 No-Show Policy

If you fail to show up for your booking without prior cancellation, no refund will be provided. Repeated no-shows may result in account suspension.

4.3 Refund Processing

Approved refunds will be processed to the original payment method within 5-7 business days.

5. Studio Usage Rules

5.1 Customer Responsibilities

• Arrive on time for your booking. Late arrivals do not extend your booking time
• Treat studio equipment and facilities with care
• Follow studio-specific rules and guidelines provided by the partner
• Do not exceed the maximum occupancy for the booked space
• Leave the studio in the same condition as you found it

5.2 Prohibited Activities

• Illegal activities of any kind
• Creating content that violates Indian laws or regulations
• Smoking, alcohol consumption, or drug use unless explicitly permitted
• Damaging studio property or equipment
• Subletting or allowing unauthorized persons to use the booked time

5.3 Damage & Liability

You are liable for any damage caused to studio property or equipment during your booking. Studios may charge for repairs or replacement at their discretion. spotin may facilitate payment collection for damages on behalf of the studio.

6. Passes (Weekly & Monthly)

6.1 Pass Usage

• Weekly pass hours must be used within 7 days of purchase
• Monthly pass hours must be used within 30 days of purchase
• Unused hours expire at the end of the validity period (no extensions or refunds)
• Pass hours can be used across any studio in the spotin network
• Minimum booking duration per session: 1 hour

6.2 Pass Limitations

• Passes are non-transferable and can only be used by the purchaser
• Pass hours cannot be combined with pay-per-hour bookings in the same session
• Studio availability is subject to real-time availability

7. Platform Availability

While we strive for 24/7 availability, spotin reserves the right to temporarily suspend the platform for maintenance, updates, or unforeseen technical issues. We are not liable for any losses resulting from platform downtime.

8. Limitation of Liability

8.1 spotin's Role

spotin acts solely as a platform connecting customers with studio partners. We do not own, operate, or control the studios. Studios are independent businesses responsible for their facilities, equipment, and compliance with local regulations.

8.2 Maximum Liability

spotin's maximum liability to you for any claims arising from your use of the platform is limited to the amount you paid for the specific booking in question, not exceeding ₹10,000.

8.3 Disclaimer

The platform and all studios are provided "as is" without warranties of any kind. spotin does not guarantee:

• Studio availability at all times
• Equipment functionality or quality
• Suitability of studios for specific purposes

9. Intellectual Property

All content created by you during studio sessions remains your intellectual property. Studios and spotin claim no rights over your creative work. However, we may request permission to feature your work in marketing materials with proper attribution.

10. Dispute Resolution

10.1 Customer-Studio Disputes

For issues with studios (equipment, facilities, behavior), contact us at spotinstudios@gmail.com within 24 hours of your booking. We will mediate in good faith but cannot guarantee specific outcomes.

10.2 Complaints Process

• Email complaints to spotinstudios@gmail.com with booking details
• We will respond within 48 hours
• Resolution attempts will be made within 7 business days

11. Modifications to Terms

spotin reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Continued use of the platform after changes constitutes acceptance of the modified Terms.

12. Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms and Conditions
• Engage in fraudulent activity
• Repeatedly damage studio property
• Abuse or harass studio staff or other customers

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Gurugram, Haryana, India.

14. Contact Information

For questions about these Terms, contact us at:

• Email: spotinstudios@gmail.com
• Address: Gurugram, Haryana, India