đź“‹ Overview
At spotin, we strive to be fair to both customers and studio partners. Our cancellation policy is designed to protect everyone's time and investment. Please read this policy carefully before making a booking.
All bookings made on spotinstudios.com are subject to this cancellation and refund policy. By completing a booking, you agree to these terms.
⏰ Cancellation Window & Refund Policy
| Cancellation Time | Refund | Status |
|---|---|---|
| More than 48 hours before booking | 100% refund | Full Refund |
| 24–48 hours before booking | 50% refund | Partial Refund |
| Less than 24 hours before booking | No refund | No Refund |
| No-show (didn't arrive) | No refund | No Refund |
🔄 How to Cancel a Booking
To cancel your booking, please contact us through any of the following channels with your Booking ID:
- WhatsApp: +91 78276 20036
- Email: hello@spotinstudios.com
- Contact form: spotinstudios.com/contact
Please have your Booking ID ready when requesting a cancellation. Cancellation requests are processed within 2 business hours during working hours (Mon–Sat, 9AM–8PM).
đź’° Refund Processing
Currently, spotin operates on a pay-at-studio model. Once online payments are introduced, refunds will be processed as follows:
- Refunds are credited to the original payment method
- Processing time: 5–7 business days after cancellation approval
- UPI refunds: typically within 24 hours
- Credit/Debit card refunds: 5–7 business days
🏢 Studio Cancellations
In the rare event that a studio cancels your booking, spotin guarantees:
- 100% full refund regardless of cancellation time
- Priority rebooking assistance at an alternative studio
- Compensation credit for inconvenience (case by case)
Studio-initiated cancellations are taken very seriously and may result in the studio being removed from our platform.
⚠️ Exceptions & Special Cases
Refunds may be considered outside standard policy in the following cases:
- Natural disasters or government-imposed restrictions
- Medical emergencies (documentation required)
- Studio significantly misrepresented on the platform
- Technical issues caused by spotin's platform
All exception requests are reviewed on a case-by-case basis. Contact us at hello@spotinstudios.com with supporting documentation.
đź“… Rescheduling
Instead of cancelling, you may reschedule your booking subject to availability:
- Rescheduling requests must be made at least 48 hours before the original booking
- One free reschedule per booking
- Subsequent rescheduling may incur a â‚ą99 convenience fee
- Contact us on WhatsApp or email to reschedule
Need Help with a Cancellation?
Our team is available Mon–Sat 9AM–8PM and Sun 10AM–6PM
Contact Us
Last updated: April 2026 · Spotin Global Pvt. Ltd.
This policy is subject to change. Check this page for the latest version.